Automation

The maturing of machine learning and artificial intelligence have driven an increase in demand for automation, but, all too often, the benefits of automation projects fall short of expectations and the processes prove difficult to scale across the enterprise.

A survey of companies across the US and Europe by IDG in early 2020 revealed that 65% of respondents only found their automation technologies “somewhat effective” in providing all the data and context needed for a full picture of customers, and fewer than half of those polled reported that their organization’s use of technology had significantly increased the amount of time that they can spend with customers.

At Haven Management, we believe that the successful implementation of automation requires more than just state-of-the-art technology. We employ a collaborative and holistic approach to identify automation opportunities, using knowledge of every component of your company and working with your technical teams to execute scalable, pilot-led deployments. By breaking down the walls between teams and redesigning your business processes, Haven’s approach combines both people and technology to enable your organisation to accelerate the benefits of automation and exceed your expectations.

The technologies we work with are sourced from our network of best-in-class service providers and include:

• Robotic process or desktop automation (RPA or RDA)
• Machine-learning-based decision management
• Business process management (BPM)
• Virtual agents and chatbots
• Conversational AI
• Low-Code Automation Tools
• Cobots